Privacy Policy
How we collect, use, and protect your information
Introduction
At Syncity AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We collect information that you provide directly to us when you:Register for an accountUpload content (audio, images, text)Use our servicesContact our support teamSubscribe to our newsletterRespond to surveys or promotionsThe types of information we may collect include:Personal identifiers (name, email address, phone number)Account credentialsPayment informationContent you upload to our platformCommunications with our teamAny other information you choose to provide
Automatically Collected Information
When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns, including:IP address and device identifiersBrowser type and versionOperating systemPages visited and time spentReferring websitesClick patterns and interactionsWe use cookies and similar tracking technologies to collect this information. You can control cookies through your browser settings and other tools.
How We Use Your Information
We use the information we collect for various purposes, including to:Provide, maintain, and improve our servicesProcess transactions and send related informationSend administrative messages and updatesRespond to your comments, questions, and requestsProvide customer supportSend marketing communicationsPersonalize your experienceMonitor and analyze usage trendsDetect, prevent, and address technical issuesComply with legal obligationsWe process your content using our AI systems to provide our core services.
Sharing Your Information
We may share your information in the following circumstances:
Service Providers: We work with third-party service providers who perform services on our behalf, such as hosting, analytics, customer service, email delivery, and payment processing.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or other legal process.
Protection of Rights: We may disclose information to protect the rights, property, or safety of Syncity AI, our users, or others.We do not sell your personal information to third parties for their marketing purposes.
Data Security
We implement appropriate technical and organisational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.We use industry-standard encryption, access controls, and security practices to protect your data. We regularly review and update our security practices to enhance protection.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:Accessing your personal informationCorrecting inaccurate informationDeleting your informationRestricting or objecting to processingData portabilityWithdrawing consentTo exercise these rights, please contact us at hello@syn-city.co.uk.
International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.We take steps to ensure that your information receives an adequate level of protection in the countries in which we process it, including implementing appropriate safeguards such as EU Standard Contractual Clauses where applicable.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.If you believe we might have any information from or about a child under 16, please contact us at hello@syn-city.co.uk.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date.We encourage you to review this privacy policy periodically for any changes. Your continued use of our services after any changes to this privacy policy constitutes your acceptance of the changes.
Contact Us
If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:
Syncity AI Limited
26 St Marys View
CB10 2GF
Essex, UK